How To Power Cycle A Wyze Camera

The Wyze error code xc shows up quite often when viewing the Wyze photographic camera and it's related to the camera communication protocol. In other words, it means your Wyze cam tin't be reached past the streaming servers that are trying to access information technology.

You endeavor to view the camera and suddenly you lot're faced with the error bulletin: Please try to power cycle the camera (error code: -xc) / Device is Offline.Another type of message: Device is offline (fault code 90). Delight check your cyberspace connection or power cycle the camera.

Equally the error message indicates, to fix this first endeavour power cycling the camera. Unplug it, wait thirty seconds, then plug the camera dorsum in and allow information technology to reinitialize.

If that doesn't work you'll probably demand to flash a new firmware via the camera'south SD card (shown in the next department). Additionally, Wyze mistake lawmaking 90 tin can be solved by checking the communication channels, making sure that both the camera and mobile phone accept access to the Internet, and that the router's firewall is not blocking the connection.

Error code xc may appear:

On the live stream for any Wyze Cam device (Wyze Cam v1/v2/v3, Wyze Cam Pan v1/v2, Wyze Video Doorbell, Wyze Cam Outdoor).
When yous've just finished setting up a Wyze Cam device in the Wyze app.
If you lot try to access your camera in the app after it's been fix.
Subsequently basic troubleshooting (restarting the device, rebooting your router). It appears to connect to the live stream, and so the error appears presently after.

How to prepare Wyze error code xc

As we explained before, the Wyze error code 90 is unremarkably acquired by poor net connectivity. This camera is completely dependent on the internet and if for some reason the internet connectedness or Wi-Fi coverage has issues, the camera will brandish a lot of errors and stop working at all.

However, in a few and rare cases, the Wyze error lawmaking is caused by an incompatibility issue betwixt the camera and the smartphone or by a wonky MicroSD menu. Below are the steps to fix Wyze error code 90.

Power cycle the camera (reboot)

Reboot the camera, wait 30-60 seconds, and ability information technology dorsum on. Close the app on the phone and start it once again. Reboot the telephone every bit well. It has been reported that sometimes power cycling the camera fixes the issue.
Step by step ability-cycling method:

Unplug the photographic camera from its power source.
Allow 30 seconds to pass for the camera to exist fully discharged
Plug the camera back into the power source and let it reinitialize.
Check if the error is stock-still.

Re-install the Wyze cam phone app

Uninstall the Wyze cam app from the phone and install it again to see if the communication between the server and camera works. Additionally, you tin effort to apply another phone just for troubleshooting.

To delete and re-add the camera, follow these steps:

Open up the Wyze app and tap on the gear icon
Under the Device Settings select Delete Device at the bottom of the screen
On the adjacent window hitting Yes
The photographic camera's LED calorie-free should blink yellow which indicates that the camera is not connected
Then you need to printing the reset push (located on the side) until yous hear "Ready to connect" (inside 10-25 seconds)
Next, y'all demand to add the camera. Go to Wyze app and tap New Device > Wyze cam
Type your WiFi's network name and password
Scan the QR code that shows on the telephone with your Wyze cam
You should see the live picture on the screen

Check the physical connection at the back of the photographic camera

Ensure you're using the USB cablevision that comes with the camera. Inspect the dorsum of the photographic camera to check if the cable is well plugged into the camera.

Sometimes the cable may become loose, or it'south not fully inserted in. Check the USB cable every bit shown in the picture below.

Check the cyberspace connection

Wyze error lawmaking 90 is usually acquired by problems with the internet connexion. Brand sure your internet works fine and is stable. If you're using Wi-Fi, ensure that the area where the photographic camera is located is covered by a strong signal.

If the photographic camera is more than 60 feet abroad from the router or the access bespeak, bring the camera closer to see if the issue is solved. If the error disappears and then y'all have a problem with the internet.

Also, try to reboot your router or merely turn it off, wait 2 minutes and plough it back on. Afterwards that, reconnect your smartphone with the Wyze camera through its app.

Another troubleshooting tip, check the photographic camera'southward back LED lights, if the internet connexion is okay it should be solid blue or flashing beneath. The pregnant of the lights is listed below.

If you lot see the LED flashing blueish, it means that the connection to the server was correct and that the camera is properly installed. At this bespeak, you lot should be able to watch the photographic camera alive image using the Wyze phone app.

Change the Wi-Fi router frequency

Every bit you know, the Wyze cams connector the Wi-Fi to gain admission to the internet. Sometimes there may be issues with the wireless internet that could crusade the fault code ninety to show up. The mutual problems with the router that need to be addressed:

Wi-Fi signal is non potent plenty

If your Wyze cam is far abroad from the Wi-Fi router so the internet signal could be weak, or not accomplish the camera at all.

Sometimes the camera may go along and off which is another indication of a bad Wi-Fi signal. To solve the issue, place the camera closer to the router, allow'south say a distance of 50-100 meters (150-300 ft).

Obstacles may cake the Wi-Fi cyberspace bespeak

Identify your router at the correct spot, don't hide it behind your smart Goggle box, or backside a door, or shut to a wall. These obstacles may block or weaken the bespeak. Movement the photographic camera closer until the connection is potent.

The router's firewall is blocking the communication

It may happen that a rule on the router'due south firewall settings can block the advice between the Wyze cam and the router (internet). Check your firewall settings and encounter if at that place's any such rule. Yous tin can even contact your Internet access provider to double-cheque it on your behalf.

There'due south an interference of the Wi-Fi signal

The Wyze cam works with the ii.4 GHz frequency which is more than decumbent to interference (compared to v GHz). If there are a lot of Wi-Fi signals around the photographic camera, it may evidence an error when communicating to the internet.

Effort to avoid interference past moving the router to another place. Additionally, modify the wireless aqueduct on your router settings from auto to manual. Information technology'southward stated 1, 6, and xi are the about optimal.

Still, you need to endeavour one by i to see which one works better for your surface area. When in machine mode, the router continually jumps channels to observe the almost optimal (since anybody else router in the area is doing the same), that'southward what is causing the connectedness error or connection drib on the Wyze camera.

Hither's how to change the frequency. Follow the instructions in your modem or router's manual, or contact your Internet service provider's customer back up to update these two settings:

Security [Fashion/Level/Other]: This must be "WPA/WPA2".
If you lot do not have that option, make certain it is on WPA2.
WiFi Way: This must exist "802.11 b/thou/n".
Make sure the two.4 GHz band is enabled on your router.

Check the internet connexion on the phone

Sometimes the phone doesn't have an net connection, meaning it's non getting whatsoever cyberspace from the router or phone's data connectedness such as 3G, 4G, or 5G.

If there'south an net connection trouble on your telephone, the camera tin't link to the service, hence generating the error code ninety. And so, endeavor to connect the phone to the same Wi-Fi every bit the camera.

Remove the SD card from the camera

In many cases, Wyze fault code 90 is caused past a wonky MicroSD card. The card hasn't been inserted properly or the connectedness is not done. Remove the microSD card and put it back in, make certain information technology's fully inserted.

Power cycle the photographic camera and then try once again to see if the issue is stock-still. Also, don't become for cheap SD cards, buy a decent one .

Update the photographic camera

Update the camera and the phone app. Keep your camera updated to the latest firmware. Get to Update Firmware under the Device Details page and make sure the camera is up-to-date. At the same fourth dimension, update the Wyze cam app on your smartphone.

Flash the firmware

This is the final method on how to fix error code xc on Wyze cameras. If none of the methods shown above didn't work for yous, so you need to re-wink the firmware on the camera which will get in work.

The root of the trouble is Wyze's firmwares that quite often are released without existence properly tested out and contain bugs or other incompatibilities that break the camera.

The thought is to flash the Wyze camera microSD card with an older firmware version. Then, if currently, the camera is not working, so y'all can re-format (re-wink) with older working firmware.

To reflash your Wyze cam via micro SD card, follow these steps:

Format the SD card using the Wyze app. The SD card needs to be formatted as Fat or FAT32, otherwise, this process will not work at all. And so make sure you lot got that right.
Insert the SD bill of fare into your laptop. You may need an SD adaptor if your rig doesn't come with one.
Download an older version of the Wyze cam firmware. All the versions can exist found here. Navigate and find the right product.
In one case downloaded, you need to rename the files equally "demo.bin". Whatsoever other name will make the procedure neglect.
Copy and paste the demo.bin file to your SD card (which is already plugged into your laptop).
While the camera is powered off, insert the microSD bill of fare in the slot.
Power up the Wyze cam.
Press and concord the reset button on the camera until your head "Read to connect" and then release the reset
push button immediately. (It may take xxx secs to a few minutes until you hear the vocalisation message).
The camera'south LED light should start blinking xanthous.
Re-add the camera on the Wyze app.

Annotation: It has been reported that sometimes the firmware won't become reflashed if you're using SD cards over 32GB. In that case, use a smaller size such every bit 8GB or 16 GB.

Contact Wyze back up for help

If y'all tried all the above suggestions to solve the mistake lawmaking 90 effect simply still tin't get it fixed, simply contact the Wyze cam team via their website and they'll provide the necessary support.

Conclusion

The problem with the Wyze error code ninety is related to Internet connection issues, most probable the camera and the app tin't communicate via the internet.

Follow the instructions listed to a higher place in this guide and we're sure the error code 90 volition disappear. If not, drop a comment on the box and we will endeavour to specifically help yous out.